General Terms and Conditions

1.1 These GTC apply to all offers, contracts and services of AI Swiss Group, including web development, landing pages, Telegram bots and mini apps, AI assistants, automation, audits, maintenance and support subscriptions. 1.2 They apply from the moment the client accepts an offer, places an order, or begins using a paid service. Deviating terms of the client apply only if we have accepted them in writing. 1.3 Our services are addressed to businesses and self-employed persons. Where a client is a consumer, mandatory consumer protection provisions take precedence over these GTC.

2.1 Prices, packages and delivery times shown on our website, including indicative figures such as "from CHF 100" or "in 24 hours", are non-binding and do not constitute an offer. 2.2 A contract is concluded when the client accepts an individual written offer, in text form including email, or when we confirm an order in text form. 2.3 The scope of services is defined exclusively by the offer or specification agreed. Anything not listed there is not owed. Additional work is subject to a separate agreement on price and schedule.

3.1 We are free to choose our methods, tools and technologies, unless the offer provides otherwise. 3.2 We may engage subcontractors and third-party service providers. We remain responsible to the client for their performance. 3.3 Dates are binding only if expressly designated as such in writing. Delivery periods are extended appropriately where the client delays in cooperating (Section 4) or where circumstances outside our control intervene. 3.4 Where the offer provides for stages or milestones, the client shall review each deliverable within 10 working days and either approve it or notify defects in text form. If no notification is received within that period, the deliverable is deemed approved.

4.1 The client shall provide, in good time and free of charge, all content, texts, images, logos, data, access credentials, domains, hosting access and third-party accounts required for performance, and shall name a contact person authorised to make decisions. 4.2 The client warrants that content it supplies is free of third-party rights that would prevent the agreed use, and that it holds the necessary licences for images, fonts, texts and trade marks. The client indemnifies us against third-party claims arising from a breach of this warranty. 4.3 If the client fails to cooperate, we may suspend performance and invoice work already carried out. Costs of resulting idle time and repeated work may be charged at our current hourly rate.

5.1 All prices are in Swiss francs (CHF). VAT is not charged: we are not registered for Swiss VAT. 5.2 Unless otherwise agreed, payment is due within 10 days of invoice, without deduction. 5.3 Project work is invoiced by milestone. Unless otherwise agreed, an advance payment of 50% falls due on conclusion of the contract; work begins on receipt. 5.4 Subscriptions and support packages are invoiced monthly in advance. 5.5 Third-party costs — domains, hosting, licences, API and model usage fees, paid plugins, advertising budgets — are borne by the client and are not included in our prices unless expressly stated. 5.6 If the client is in default, we may charge default interest of 5% per annum (Art. 104 CO), suspend services including hosting and support after prior warning, and withhold delivery of deliverables not yet paid for.

6.1 On full payment of the agreed remuneration, the client receives the source code, documentation and access credentials for the deliverables produced specifically for it, together with an exclusive, transferable, unlimited right of use in time and territory, to the extent permitted by law. There is no vendor lock-in. 6.2 Excluded from paragraph 6.1 are: our pre-existing components, libraries, templates, frameworks and tools, as well as third-party and open-source software. For these the client receives a non-exclusive, non-transferable right of use for the purposes of the project; open-source components remain subject to their respective licences, which the client undertakes to observe. 6.3 Until payment in full, all rights of use remain with us. 6.4 We may name the client and present the project publicly as a reference, including screenshots. The client may object at any time in text form.

7.1 We warrant that deliverables conform materially to the agreed specification at the time of handover. 7.2 The client shall inspect deliverables on handover and notify defects in text form without delay, at the latest within 30 days. Defects notified in time will be remedied by rectification within a reasonable period. If rectification fails twice, the client may reduce the price or, for material defects, withdraw from the affected part of the contract. 7.3 No warranty is given for: defects caused by modifications the client or third parties make to the deliverable; incorrect operation; failures, changes or discontinuation of third-party services and APIs; results dependent on third-party ranking, reach or advertising systems; or the output of AI models, which is probabilistic and requires human review before productive use. 7.4 We do not warrant uninterrupted or error-free operation, nor any particular commercial success, search-engine position, traffic volume or number of enquiries.

8.1 We are liable without limitation for damage caused intentionally or by gross negligence, and for personal injury. Any exclusion of such liability would be void under Art. 100 para. 1 CO. 8.2 Otherwise our liability is limited to the foreseeable damage typical of this type of contract, and in total to the remuneration paid by the client under the affected contract in the twelve months preceding the event causing the damage. 8.3 Liability for indirect damage, consequential damage, loss of profit, loss of production, loss of data and third-party claims is excluded to the extent legally permissible. 8.4 The client is responsible for maintaining its own backups of its data unless a backup service has been expressly agreed with us.

9.1 Both parties shall keep confidential all business and technical information of the other party that is designated as confidential or evidently confidential, shall use it only for the purposes of the contract, and shall not disclose it to third parties other than personnel and subcontractors bound by equivalent obligations. 9.2 This obligation survives the end of the contract by three years. A separate NDA takes precedence where concluded.

10.1 Each party complies with the applicable data protection law. How we process personal data is described in our Privacy Policy. 10.2 Where we process personal data on the client's behalf, the client is the controller and we are the processor. In that case the parties conclude a data processing agreement, which forms part of the contract.

11.1 Support and subscription services run for the agreed minimum term and renew automatically by the same period unless terminated with 30 days' notice to the end of a billing period. 11.2 The right to terminate for good cause remains unaffected. 11.3 On termination, we hand over data, source code and credentials relating to the client within 30 days, provided all invoices have been settled. Migration support beyond simple handover is chargeable.

Neither party is liable for failures caused by events beyond its reasonable control, including outages of upstream providers, network operators, cloud and AI platforms, official measures and natural events. Affected obligations are suspended for the duration of the event.

We may amend these GTC for ongoing services with 30 days' notice in text form. If the client objects within that period, the contract continues on the previous terms until the next ordinary termination date.

14.1 Amendments and supplements require text form. 14.2 If any provision is or becomes invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by one that comes closest to its economic purpose. 14.3 The client may assign claims under this contract only with our written consent. 14.4 These GTC are governed by Swiss substantive law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). 14.5 The exclusive place of jurisdiction is St. Gallen, Switzerland. Mandatory statutory places of jurisdiction, in particular for consumers, remain reserved.