SupportMaintenance
Technical Support — stable operation
We ensure stable operation of your systems. Monitoring, updates, bug fixes — flexible SLA terms to meet your needs.
What's Included
24/7 Monitoring
We monitor system status, performance metrics, service availability.
Incident Response
Quick response to problems. Response time is agreed in SLA.
Updates and Patches
Regular security updates, dependencies, operating systems.
Backup
Automatic backups, recovery verification, storage according to regulations.
Optimization
Performance analysis, bottleneck elimination, scaling.
Reporting
Regular reports on system status, completed work, recommendations.
SLA Options
Terms are discussed individually to meet your needs
Basic
up to 24 hours
Business days, standard tasks
- Email support
- Security updates
- Monthly reports
Business
up to 4 hours
Extended support
- Email + chat
- 24/7 monitoring
- Weekly reports
- Priority tasks
Enterprise
up to 1 hour
Mission-critical systems
- Dedicated manager
- Calls anytime
- Real-time monitoring
- SLA with guarantees